At SkillSet Pro, our mission is to deliver professional and carefully developed educational services that empower learners to strengthen their skills in business and secretarial fields. We invest significant effort into structuring tutorials so that each student can gain practical benefits, clear guidance, and reliable tools for their career growth.
Since our services are digital and instantly accessible upon purchase, it is important to understand that they differ from physical goods. Once the access to a tutorial is provided, the digital content cannot be “returned” in the traditional sense. To ensure fairness and transparency, we have established the following refund and returns policy.
Digital Service Nature
All tutorials, video lessons, guides, and supporting resources (PDF files, templates, exercises) are delivered exclusively in digital format. This means that from the moment you gain access, the content becomes permanently available for your personal use. Because of this, we generally cannot offer refunds once the material has been accessed.
Refund Eligibility
However, refunds may be considered under specific circumstances, such as:
- Technical issues – if the purchased tutorials were not delivered due to system errors or platform malfunctions.
- Duplicate payments – if you were charged incorrectly or billed more than once for the same order.
- Access issues – if you did not receive access to your purchased materials within the promised timeframe and the problem could not be resolved.
Each request will be carefully reviewed by our support team, and we will provide the most appropriate solution based on the situation.
Important Limitations
Please note: while our tutorials are designed to be well-structured, practical, and user-friendly, we cannot guarantee personal outcomes such as passing exams, securing a specific job position, or achieving career advancement. Success depends on each learner’s own dedication, practice, and effort in applying the acquired knowledge.
Requesting a Refund
If you believe you qualify for a refund, you will need to provide:
- Your order number or payment confirmation.
- A short explanation of the issue.
- Any supporting evidence (such as screenshots of errors).
Our team will carefully evaluate your request and respond as soon as possible with the available options.
Agreement to Policy
By purchasing and accessing our digital services, you acknowledge and agree to the terms outlined in this Refund and Returns Policy. This ensures clarity, fairness, and mutual understanding between SkillSet Pro and our learners.
